How to Improve Customer Experience Using Gamification in WooCommerce?

Home / Blog / How to Improve Customer Experience Using Gamification in WooCommerce?

It’s a proven fact that customers are the primary ingredient of every business, especially for an online store’s successful execution. An increase in technological trends guarantees exceptional customer experience and while there are a lot of tools that can help you achieve the task, Gamification is something to be highly considered.
In this modern age, you cannot afford to have an excuse for a bad customer experience, and incorporating Gamification on your WooCommerce website can help you work around it. The sole purpose of your store’s reputation merely depends on what your customers are saying about you. Likewise, satisfied customers become proof of your business’s success.
Using Gamification in WooCommerce inner
But, is there a way to manage relationships with your customers? Have you tried Gamification on your WooCommerce store? Scroll below and read our blog if the answer to these questions is a NO.
Here is a list of several methods that can help you improve the customer experience of your WooCommerce stores. Let us discuss some of them:

1.   Classification and Nomenclature

An appropriate categorization and arrangement of products are quite useful in improving the user experience of your store. It helps the shopper easily find the WooCommerce store’s products, instantly increasing the opportunity for an incredible sale. However, while categorizing the products, you must assign the relevant instances to the categories and the subcategories, which are considered quite essential and useful.
Classification and Nomenclature
Furthermore, the classification and nomenclature should be understood logically and even incompetent to clarify the entire scenario. Moreover, users must convey the notion to the users to search for their products with categories and subcategories. Likewise, the products’ concise arrangement into categories and subcategories improves the website’s search engine friendliness. After the process is completed, it reshapes the frame of the page title and makes adjustments in a fitting form.

2.   Gamified Marketing Campaigns

The idea of gamification campaigns and promotion focuses on how you precisely influence how your customers perceive their concealments and visit your website or store to purchase something valuable. These promotional initiatives must help users to generate an intuitive brand experience for their potential customers.
Gamified Marketing CampaignsFurthermore, gamified marketing can be a successful initiative that can be an excellent instance to promote your product or services via stimulating and interactive games, making a fun-oriented environment, and appealing prizes. Likewise, the customers can find it more engaging and prefer it to be more effective marketing campaigns.

3.   Customer Support or Troubleshooting

Providing customer support or troubleshooting pages are essential and highly visited site pages on your company sites. Accessing the information seems to be a difficult task. The customers are already facing some issues and are already on a competitive edge, leading to the support procedure or accessibility to the complex information that can be annoying for your customers. Seemingly, the poor or inadequate customer service by some companies is an inferior aptitude to the customers.
Customer Support or Troubleshooting
Gamifying the entire troubleshooting process or your FAQs page can help them in alleviating their stress. You can use it to identify their problem and provide them solutions accordingly. Suppose you want to achieve the destined goal. In that case, a simple step-by-step installation guide can be helpful, service manuals or PDFs are not appropriate, and they need alternation with something more valuable and useful.

4.   Focus on User Navigation

Gamifying user experience is the primary ingredient that widely contributes to the development of your online store, i.e., WooCommerce. Moreover, the advancement of any online store is heavily reliant on on-site information architecture.
Focus on User Navigation
User Navigation of the store is essential in acquiring the needed visibility for the website, and it gradually increases the customer experience and generates an enormous amount of sales. According to the reports, the online store where a shopper can hit the products with fewer clicks is considered a clear choice to attain customer experience. The product is viewable in an inherent style such that it assists in improving the customer experience from the online store. With the use of JavaScript codes, you can quickly improve the user experience with feature-rich product sliders, product quick views, and many more.

5.   Improving User Experience with Effective Plugins

Seemingly, an online store such as WooCommerce offers a wide range of options to the store owners, providing additional functionality to their users. Another procedure of refining the basic functionalities is possible using a useful and user-friendly plugin. Gamification in WooCommerce has provided internal and external communities with multiple plugins consisting of adaptable functionalities and features.
Experience with Effective Plugins
Gamification Plugins can improve customer experience via multidimensional functionalities and features. They involve customizing the checkout pages, product pages, shop pages, cart pages, and many more. For Instance, Spin Wheel for WooCommerce, WP Contact Slider, and myCred WooCommerce Plus are some of the amazing plugins that can help you enhance productivity and improve the usability and performance metrics of your WooCommerce stores.

6.   Gamified Loyalty Programs

Gamification can improve the quality metrics of your loyalty programs and rewards massively. Significantly, it increases your customer experience and ensures that customers engage with your programs, improving customer satisfaction and attaining sustainable customers.
Users can try appealing personas or avatars for the user accounts, award badges, and provide 5 stars for unlocking events and many more. Hence, gamification ensures your customers get engaged repetitively with your gamification-based loyalty programs.
It would be a bit ditchy to keep your customers engaged and satisfied continually, and the brands need to find new and intuitive methods to stay updated in the curve of real-world applications. Indeed, gamification has its merits and demerits. Also, brands are warming up to stay ahead in the market venture.

Conclusion

In a nutshell, Gamification Patterns in WooCommerce is considered a versatile force to stay ahead and build an eCommerce online store. It offers a broad spectrum of features, and it can be built and slightly used. Apart from the impressive and dynamic WordPress community, there aren’t many online stores that provide WooCommerce plugins at a minimal pricing rate. These factors provide WooCommerce and WordPress with flexible choices for store owners across the globe. Digital Animators and Graphics Designers also love them due to the easiness of adapting to the designs without reforming the creative approaches. The developers working on WooCommerce are relatively competitive and robust with large warehouses of enticing plugins.

11