Support

Getting Help

Can’t get myCRED to work or maybe you need information on how how a particular feature works?

You can find most of the myCRED features and functions documented  online and if you can not find an answer to your issue or question, you are more then welcome to post it in one of the myCRED forums. Don’t forget to check out the Frequently Asked Questions sections.

Crashed Sites

If you are experiencing the “white screen of death”, your first troubleshooting step should always be to enable WP_DEBUG in your wp-config.php file!

To enable WP_DEBUG simply change it’s definition from “false” to “true”:

define( 'WP_DEBUG', true );

WordPress Multisites

Users who use the “Master Template” feature in myCRED will get an “Access Denied” error when visiting sub sites where the master template is enforced.

To resolve this, visit your main sites myCRED Settings page and under “Core” change the “Edit Points” capability from “edit_users” to “export” as the edit_users capability is not available on sub sites.

Banking Add-on & Hourly Payouts

This issue effects websites on shared hosting, with 6k+ users, making payouts on an hourly basis.

By default, sites with larger then 2k users gets processed in batches. Each batch by default holds 2k users and depending on your server setup and imposed limits, this amount might be to big causing a time-out error.

There are two things you can do if you are experiencing this issue:

  1. Lower the number of users for each batch via the mycred_do_banking_limit filter.
  2. Disable log entries for payouts by setting the log template to an empty string.

Plugin: BuddyPress Groups Extras

This plugin uses it’s own accordion script which disables myCRED’s own script, causing setting menus to fail and not open. The only way to fix this is to de-enqueue the script from being used on myCRED pages.

This fix has been included in myCRED 1.3

To do this, locate and open the mycred-abstract-module.php file located in wp-content/plugins/mycred/abstracts/ folder and on line 353 change it from:

if ( $this->accordion === true )
	wp_enqueue_script( 'mycred-admin' );

To the following:

if ( $this->accordion === true ) {
	wp_dequeue_script( 'bpge_admin_js_acc' );
	wp_enqueue_script( 'mycred-admin' );
}

This will have no effect on the BuddyPress Groups Extras plugin as we will only de-enqueue the script on myCRED pages.

Requirements

The following are the absolute minimum requirements for myCRED to work. Please note that myCRED is not backwards compatible with WordPress. We recommend that you always keep your installation up to date.

myCRED Requires:

  • WordPress 3.1 +
  • PHP 5.2 +
  • SQL 5.0 +

BuddyPress Add-on:

  • BuddyPress 1.5 +

Gateway Add-on:

  • WooCommerce 2.0 +
  • MarketPress Lite or MarketPress Pro 2.8 +

The Codex

If you are looking to expand or customize your installation, the myCRED Codex is a good place to start. Here you will find more information on how and what functions that are available in myCRED to help you in your development.

Tutorials

I am constantly adding new tutorials for both new and experienced myCRED users to show you how you could adjust your installation to achieve certain features.

Latest Tutorials

  • Add points from a central account

    By default, when points are awarded, these points are created “out of thin air”. In this tutorial I will show you how you can instead take the awarded points from a central “Bank” account, if there is enough points to be awarded

  • Customize Transfers in 1.5

    In this tutorial we will be customizing the Transfer form by adding support for messages or require users to enter their password to verify the transfer.

  • Creating rank archives for your theme

    Add support to your WordPress theme to handle rank archives and single rank views.

  • myCRED Hooks 101

    In this tutorial, I will show you how to award users for completing their profile using our very own custom hook.

  • Completely disable the Transfer form CSS styling

    In this quick tutorial I will show you have you can disable the CSS styling of the transfer points HTML form.

  • Block users with negative balances

    In this tutorial, I will show you how you can block users from logging in if their account balance goes into minus.

  • Create seemingly multiple point types

    In this tutorial, I will show you how you can play with the way myCRED formats points before they are presented. We will turn user’s points into seemingly 3 different types of points via the mycred_format_creds filter.

  • Add Custom Template Tags

    In this tutorial I will show how you can add custom template tags for general, amount related, post related, comment related and user related.

Forums

    • Forum
    • Topics
    • Posts
    • Freshness
    • How-to Questions
      This is the forum for all "How to..." questions you might have. Please do not post any "how to add support for a plugin" related questions in this forum!
    • 279
    • 1,360
    • 36 minutes ago

      Avatar of Antonio Antonio

    • Third Party Hooks
      Looking to add support for a third-party plugin? You've come to the right place! In this forum you can request help adding support for any third-party WordPress plugin. To help speed things up, please remember to include the plugins title and a link to the plugins website or the WordPress.org page. Note that I can not help you with premium add-ons that would require me to buy the plugin just to see if it can be expanded. For premium plugins, contact the plugin author and ask them to contact me directly!
    • 53
    • 267
    • 2 days, 17 hours ago

      Avatar of Brincy Brincy

    • Feature Requests
      There is always room to improve myCRED and you as it's user are welcome to post features you would like to see in future version. Features that a majority of myCRED users could benefit from will be included in myCRED while more special features I will post answers to here. Highlighted topics in this forum are features I would welcome your input on!
    • 133
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    • 1 day, 13 hours ago

      Avatar of ridecbr ridecbr