Support

Free Support

Can’t get myCRED or the premium add-on you bought working? Think you found a bug? No worries, I offer free support for issues where myCRED or a premium add-on does not work as described in the documentation.

If you can’t get myCRED working, please open a support ticket, if you can not get a premium add-on working, please open a priority¬†support ticket.

Please note that I am unable to provide support for adjustments or customizations of either myCRED or premium add-ons. You can post generic questions or customizations requests in the community forum below.

mycred-merchant

Technical Support

Can’t get myCRED to work? Think you found a bug? Free technical support is available for members.

Support Hours

Please note that I am located in Denmark so I am only available to answer tickets Monday to Friday 9-5 Danish time (GMT+1)!

mycred-developer

Premium Support

Do you have an issue with a premium add-on that you own? There is a priority system just for you.

F.A.Q.

A large section of the commonly asked questions for myCRED are available in the FAQ section.

Documentation

Have a look at the online documentation where you can find installation and usage guides.

The Codex

You can find installation guides, shortcode documentation and much more in the Codex.

Community Forums

Welcome to the myCRED Forums. Feel free to post your questions in the appropriate forum. Please do not post the same question in multiple forums or all of them will be deleted. As I am alone in providing support and development, at times, it may take me some time to respond.
Please also note that I am generally only available Monday - Friday 9AM - 5PM (GMT+1 times).

Home Forums

    • Forum
    • Topics
    • Posts
    • Freshness
    • 1.7 Beta
      This is the forum where you can post any bugs you might have found in the 1.7 beta. Please make sure you check that no one else has reported the same issue before posting yours! Please make sure you include:
      • WordPress version
      • PHP version
      Also make sure you include information on how to replicate the issue or a screenshot. Remember to enable WP_DEBUG in your wp-config.php file to help you find error messages that can help pinpoint the issue. You are rewarded 50 Tokens / bug and min. 150 Tokens for providing a solution.
    • 38
    • 150
    • 1 day, 14 hours ago

       alexb

    • How-to Questions
      This is the forum for all "How to..." questions you might have. Please do not post any "how to add support for a plugin" related questions in this forum!
    • 946
    • 4,182
    • 26 minutes ago

       mlargue

    • Third Party Hooks
      Looking to add support for a third-party plugin? You've come to the right place! In this forum you can request help adding support for any third-party WordPress plugin. To help speed things up, please remember to include the plugins title and a link to the plugins website or the WordPress.org page. Note that I can not help you with premium add-ons that would require me to buy the plugin just to see if it can be expanded. For premium plugins, contact the plugin author and ask them to contact me directly!
    • 133
    • 595
    • 1 day, 23 hours ago

       M

    • Feature Requests
      There is always room to improve myCRED and you as it's user are welcome to post features you would like to see in future version. Features that a majority of myCRED users could benefit from will be included in myCRED while more special features I will post answers to here. Highlighted topics in this forum are features I would welcome your input on!
    • 233
    • 1,132
    • 23 hours, 34 minutes ago

       Andrey Dubrovin

Last edited July 14, 2016