Support

We offer support for the myCRED plugin along with the premium plugins sold in the store. Support includes getting the plugin to work as described in the documentation and helping you troubleshoot potential bugs. You are rewarded with Tokens for reporting issues and/or solutions.

myCRED Help

Can’t get myCRED to work as described in the documentation? Think you found a bug? Open a support ticket to get help. Please note, generic questions or non issue related submissions will be deleted.

Premium Product Help

In case you can not get a premium product you purchased in the store to work as described in the documentation or if you have found a bug, you can open a priority ticket. You must have a valid product license in order to open a new ticket.

F.A.Q.

A large section of the commonly asked questions for myCRED are available in the FAQ section.

Documentation

Please consult the documentation before opening a ticket or posting questions in the forum. There are over 5 chapters describing the myCRED plugin in detail.

Known Issues

Before opening a ticket, please make sure you checkout if your issue is a known issue.

Community Forum

Feel free to post your questions or requests in the community forum and get answers from fellow members. Please do not post issues in the forum! Issues need to be submitted as a ticket if you want to receive help.

Home Forums Community


Not getting help from the community? Consider opening a support ticket. Official support is available weekdays from 9 - 5 (GMT+1).

 

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