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WooCommerce checkout pay with points not deducted but transaction successful

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This topic contains 1 reply, has 2 voices, and was last updated by Avatar M 3 months ago.

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  • #48048
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    adrian26

    Hi guys,

    Does anyone tried using points to pay for the product at checkout ?

    I have 20 points and need 10 point to buy the product. Transaction is successful however, when i check the log and also the user balance, the point remain at 20 instead of 10.

    #48868
    Avatar
    M

    Hi @adrian26,

    There are multiple possible reasons:
    – Did you pay with points or with an other payment gateway?
    – Did you buy with an account which is not excluded from that point type?
    – Do you have other plugins which might conflict?

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