New Support Portal Online

Home / Blog / New Support Portal Online

After some delays I am finally done with the new ticket system for issues and premium support.

Support Tickets

For now, the ticket system will only be used for issues / bugs in myCRED and support for premium add-ons. General “how to” questions or customizations will not be accepted via this system for now but will be added later.

The next few days I will be moving over issues reported in the forum  to the ticket system but if you have a topic in the forum you can post it in the ticket system as long as you add in a link to the original topic.

Premium add-on support has higher priority then the free myCRED plugin support. You can however increase the priority using Tokens.

You can always access your support tickets at https://mycred.me/support/my-tickets/.

 

Product License Changes

The product licenses have been upgraded as well. From today, any purchased product provides an annual support license instead of a license that lasts forever. Product support and updates will be free while you have a valid license. Once it has expired, you can continue to use the plugin without any restriction but no support / updates are provided.

If you have purchased a license before today (September 23 2015), your license will remain unlimited as a thank you for your support. Users who have not activated their licenses 2 years after the purchase, will however lose their license. So please make sure you do before October 1st. After that the 2 year rule will be applied to all existing buyers. I have sent out an email to each user who is affected by this.

For those who no longer want to use a premium add-on, I will be introducing a license market where you can sell your unlimited licenses to other myCRED members.

You can read more about licenses here.

  1. hi, i not sure i am entitle to enjoy the unlimited support for the item i purchased

    order no is : 15441

    pls inform me, thanks

Comments are closed.

Spin to win points 💰
Kindly get back to your previous orientation view... your wheel is rolling there...

Do you really like this awesome addon and wanna use on your site? click here to get it now 👍
myCRED Fortune Wheel special offer unlocked!
You have a chance to win free tokens. Are you feeling lucky? Give it a spin.
* You can spin the wheel only once in a month.
* You can spin again any time by paying 500 points
* Once you pay for spin you are not able to refund it.
You must login to play mycred fortune wheel
11
Happy HolidaysGET DISCOUNT