New Support Portal Online

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After some delays, I am finally done with the new ticket system for issues and premium support.

Support Tickets

For now, the ticket system will only be used for issues/bugs in myCred and support for premium add-ons. General “how-to” questions or customizations will not be accepted via this system for now but will be added later.

In the next few days, I will be moving over issues reported in the forum to the ticket system but if you have a topic in the forum you can post it in the ticket system as long as you add in a link to the original topic.

Premium add-on support has higher priority than the free myCred plugin support. You can however increase the priority using Tokens.

You can always access your support tickets at https://mycred.me/support/my-tickets/.

 

Product License Changes

The product licenses have been upgraded as well. From today, any purchased product provides an annual support license instead of a license that lasts forever. Product support and updates will be free while you have a valid license. Once it has expired, you can continue to use the plugin without any restriction but no support/updates are provided.

If you have purchased a license before today (September 23, 2015), your license will remain unlimited as a thank you for your support. Users who have not activated their licenses 2 years after the purchase, will however lose their license. So please make sure you do it before October 1st. After that, the 2-year rule will be applied to all existing buyers. I have sent out an email to each user who is affected by this.

For those who no longer want to use a premium add-on, I will be introducing a licensed market where you can sell your unlimited licenses to other myCRED members.

You can read more about licenses here.

  1. hi, i not sure i am entitle to enjoy the unlimited support for the item i purchased

    order no is : 15441

    pls inform me, thanks

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