• Can I use myCRED on my wordpress.com blog?

    No. You can find more information on what plugins that can be used on a wordpress.com blog on their support page.

    If you are looking to host your own WordPress website, we recommend One for hosting.

    Disclaimer Each time a user signs up to One.com though the above link, mycred.me receives a bonus 3Gb web-space.

  • Can I show my users history / log on the front?

    Yes! We have several shortcodes that does just this. The mycred_history shortcode for example allows you to show the current users log entries.

  • I am not interested in using new “features” that comes with updating myCRED, do I still need to update?

    You don't have to update but we highly recommend it! Besides new features, and performance improvements, myCRED updates also tend to contain bug fixes. Some might not effect you now, but might come into play later.

    Remember that most "features" in myCRED are disabled by default so even if you update, you would not be forced to use these. They will simply stay in the background, ready when you are.

  • Do I have to use the “Add-ons”? I just want to give users points for commenting and posting.

    Of course not! myCRED can be a bit intimidating since it offers so many features but just remember, you decide which of these you want to use.

    So if you just want to award points for logins, comments or new posts, thats perfectly fine.

  • Can I change the name of my myCRED installation to something else? (White-labeling)

    Yes. The codex entry filter helps you do just that. With this hook you could change your installation to any name. See the codex entry for the mycred_label filter for more details.

  • How do see my points balance?

    By default, you can view your balance in the following locations:

    • If you are using the Tool Bar, your balance is inserted under your profile tab.
    • When editing your WordPress profile details.
    • If you are using BuddyPress you can select to show balances in the profile header and/or profile page.

    Furthermore you can also use:

    • The myCRED Balance Widget in any sidebar.
    • The mycred_my_balance shortcode in any post/page content or theme template file.

    Remember! If you have selected to exclude your own account, you will not see a points balance!

  • Is myCRED compatible with WordPress MU installations?

    Yes. myCRED support WordPress Multisite Installations.

  • I have selected to use whole numbers, can I change my installation to start using decimals?

    No. Once you have run the setup you must uninstall and delete your myCRED installation and re-install to change your format.

  • Does myCRED cost anything?

    No. myCRED is a free and open-source plugin released under the GNU 2.0 License. In order to help fund further development of myCRED, we have premium add-on that we sell though our store but myCRED will ALWAYS remain free.

  • Can my points use decimals?

    Yes, myCRED can be setup to use either whole numbers or decimals.

  • Can I transfer a license?

    Yes. For a fee of 150 Tokens, you can reset a license key and change the domain name it belongs to. It can however not be transferred to other users as of yet.

  • Do I require a license for all myCRED add-ons?

    Of course not! The built-in add-ons are free as is myCRED. Licenses are only required for our premium add-ons.

  • My website has changed domain name. Do I need a new license or can I change it?

    You can change the domain name by visiting your license page under your profile. Each change carries a fee of 150 Tokens.

  • My website changed from using http:// to https://, do I need to update my license?

    No. Your license will still be working no matter if you use http or https.

  • Do I need to transfer the license if the website changes owners?

    No. Licenses are bound to the domain name and not an individual.

  • Can I use premium add-ons on localhost installations? (test sites)

    Yes, but you would need to manually update the plugin (when an update is available). Do NOT enter a localhost url for a license!

  • I do not see any license keys, where do I find it?

    You can find your websites license key by visiting your myCRED profile and select "Your Licenses" in the menu. By hover the mouse over the domain name in the table the license key is shown.

  • How should URL’s be formatted for my license?

    • Regular WordPress Site: Enter your sites URL without http/https.
      Examples: mywebsite.com, www.mywebsite.com or sub.mywebsite.com
    • Multisites: Enter your base sites URL without www or http/https.
      Example: mywebsite.com
  • What are Licenses for?

    Licenses are used for all Premium myCRED Add-ons and are required for support and for updates. You are required to have 1 license per website that uses the myCRED add-on you have purchased. Without this license, your plugin will not update and no support is offered.

  • Can I draw the winners directly after a lottery closes?

    Not by default. By default, you must select a unique hour for each action so if you close the lottery at midnight, you will have to wait until 1 in the morning to draw the winners. You can use the mycred_lotto_times12 or mycred_lotto_times24 filters to add your own times.

  • I have WP Cron disabled on my website, can I use this add-on?

    Yes. The Lottery add-on uses the WP Cron to schedule the transitions between lottery states like closing a lottery or drawing the winners. If you have WP Cron disabled, you can still run lotteries but would need to manually "Fast Forward" to the next state.

  • What kind of requirements can I set for users to play a lottery?

    Currently you can require a minimum balance or a minimum number of days the user has to have been a member on your website, or both.

  • I just published a new lottery but it is pending to start. How do I start the lottery immediately?

    You can always "Fast Forward" your schedule. Edit the lottery in question and click on "Start Now" in your "Schedule" meta box. You can do this for each state.

  • How do I cancel a lottery?

    To cancel a lottery, simply edit the lottery in question and click "Move to Trash".

    When the lottery is moved to the trash, if it has any entries, they will all be automatically refunded. Note that if you have a lot of entries, the process of moving the post to the trash can take a few seconds to process.

  • Is the Lottery add-on included in myCRED?

    No. The Lottery add-on is a premium add-on that is installed seperatly from myCRED and requires myCRED to be installed to work.

  • Do I have to set an expiration (limit) on Purchases?

    No. By default, when a user buys your content, the purchase is permanent. The "limit" feature is optional and should only be set if you want to use it.

  • Do I have to sell the entire content or can I just sell parts of it?

    You can either set the entire content up for sale or use the mycred_sell_this or mycred_sell_this_ajax shortcodes to sell parts of your content. Any content placed inside these shortcodes will only be visible to the content author, administrators and those who buys access to them.

  • Can I share sales with the Content Author?

    Yes. You can select to either just charge users for content or share a percentage of the sale with the content author.

  • Can I put Custom Post Types for sale?

    Yes! Besides the default Posts and Pages, you can put any Custom Post Type up for sale. On your myCRED settings page, under "Sell Content" you can list all post types that should be set for sale.

    Just remember that by defaults posts are not put up for sale, you will need to enable this on a post by post basis.

  • Can I sell multiple items in a single post?

    No. The mycred_sell_this shortcode was built to be used for one post. You can use the shortcode multiple times in a single post but when a purchase is made, all shortcodes will be visible.

  • Can I set coupons to automatically expire?

    Yes, you can set a date when a coupon no longer is usable. myCRED will on a daily basis trash coupons for you that has expired. Each time a user attempts to redeem a coupon, the add-on will check if the coupon has expired and trashes it if it has.

  • How do I stop a coupon from being used?

    Simply trash the coupon and it will no longer be available.

  • Can Coupons generate codes for me?

    No. The coupons add-on requires you to setup each coupon that you want to accept on your website.

  • Can I set how many times a coupon can be used?

    Yes. You can set how many times a coupon can be used by each user or in total.

  • How do I use the mycred_history shortcode inside the [userpro] shortcode?

    Simply set the template variable in the [userpro] shortcode to mycred_history and you are set!

    Example 1 - Show the users history:

    [userpro template=mycred_history]

    Example 2 - Show the history only to admins or the user viewing their own profile:

    [userpro template=mycred_history history_public=0]

    Example 3 - Show the history and set the title of the UserPro box:

    [userpro template=mycred_history history_title="Your Point History"]

    Example 4 - Show the history of a specific point type:

    [userpro template=mycred_history history_type="mycustompointtypekey"]

    Example 5 - Show the history with 20 entries instead of the default 10:

    [userpro template=mycred_history history_number=20]
  • Can I use any myCRED shortcode via the [userpro] shortcode?

    No. Right now only the mycred_history shortcode is supported.

  • Can I limit by role who can see users balances?

    Yes! UserPro allows you to give access to user fields based on their role.

    Visit the UserPro admin page and click on the "Role-based Fields" tab.
    Here you can select which fields a user can see based on their role.

    Note that this requires you to insert your users balances yourself. If you have selected in your myCRED > Settings > User Pro settings to let the add-on insert balances, you will not be able to use the "Role-based Fields"!

    userpro-role-based-fields

  • I am trying to “Sync an existing metakey” when adding a new field in User Pro but mycred_default does not show up! Is this a bug?

    No. This will happen on brand new installations or when you have added a new point type in myCRED and no user has yet received points. Until a user get's points they will not have a balance and hence UserPros sync will not find the meta key.

    Existing installations where users have already accumulated points should however show the mycred_default and/or your own custom point type's meta key.

  • Can I give users points for sharing content on Facebook or other Social Media sites?

    myCRED has no built-in support for Social Media sites such as Facebook or Twitter.

    In order to do this, you would need to setup an application on each social media site that communicates back to your website and informs you of your users actions. This is because of privacy. When a user installs your app, they give you permission to collect information about their actions.

  • Can I make my own custom hook?

    Yes you can. We have made a tutorial for those would would like to add their own hooks.

  • Some Hooks contain several instances where points might be given to users. Can I disable parts of them or do I have to use every instance?

    You can always disable parts of a hook by awarding zero points. Hooks that have zero points are ignored.

  • Can users convert points back into a currency?

    No. myCRED does not offer a withdrawal system. If you are comfortable with PHP, it can be done with ease but it is not a feature that myCRED includes.

  • What is Sandbox Mode?

    Sandbmox mode is used when you want to make test purchases using the buyCRED add-on. This way you can make test purchases to make sure everything works or if you have issues, troubleshoot what the issue might be. If you do not want to make test purchases make sure Sandbox Mode is disabled!

  • When buying Points using PayPal, can I use any email address?

    Yes, buyers can pay using any PayPal email address when purchasing points on your site.

  • How does my users rank get updated?

    The myCRED Ranks add-on will automatically check to see if a users rank needs to change during the following instances:

    • When your user registers on your website.
    • When your user gains or losses points.
    • When you publish a new rank or restore a rank from your trash.
    • When you make changes to an already published rank.
    • When a rank gets trashed.
  • Whats the difference between Ranking and Rank?

    "Ranking" is a default feature in myCRED that relates to the amount of points a users have in comparison to others. The user with the highest amount has ranking 1 the user below him has 2 and so on. You can use the mycred_leaderboard shortcode to present users according to their ranking, giving you the option to show who is most active on your website.

    With the Rank Add-on you can create "Ranks" for certain point amount. For example you can create a rank for users who have 0 to 100 points and call them "Newbies" then have another rank for those who have more then 100 but less then 1000 and call them something else. You can also create ranks for users who have negative balances.

  • Can I create a rank for users with zero or negative balances?

    Yes. You can set ranks to either positive or negative values.

  • If I allow SMS payments, can I still use the mycred_transfer shortcode for transfers done via my website?

    Yes of course, the two add-ons operates independently of each other.

  • Can I enforce the transfer limit I have set in the Transfer Add-on for SMS payments?

    Yes, the same limits can be imposed.

  • Will Twilio charge me for sending a SMS reply for transfers?

    Yes. If you set to return a reply, you will be charged for the outgoing SMS message by Twilio. Please consult their website for your local pricing.

  • At what time are pending transfers paid out each day?

    The same time you enabled the plugin. The add-on will run a WordPress Cron job once each day and payout all pending transfers for that day and not just pending transfers up until that point. So if you enabled the plugin at 2 PM, this will run every day at 2 PM.

    You can always re-schedule this by disabling then re-enabling the plugin in your admin are at the time you want the cron to run.

  • Does this add-on work with myCRED 1.4 or lower?

    No. This add-on requires myCRED 1.5.2 or higher to work!

  • How can I exempt a specific user from transfer fees?

    Simply visit your "Users" page in the admin area and locate the user you want to exempt. Once you found this user, click on their username to go to their profile edit page. Here, click on the Point Type you want them to be free from paying transfer fees.

    Note that you can only exempt users from fees for point types that a user can transfer.

  • I do not see an update message when I view a video!

    The update notice under the video is only inserted when you earn points from watching. If you have already earned the maximum amount for a video, no update is shown.

  • Does the Video add-on use the mycred_video shortcode?

    Yes! No new shortcode is needed as the Video add-on replaces the built in mycred_video shortcode. The shortcode will automatically detect if the video id is for YouTube or Vimeo videos.

  • Does myCRED support the CubePoints Buddypress Integration plugin?

    No. The features that the CubePoints Buddypress Integration plugin offers are supported by the myCRED BuddyPress add-on by default.

  • I want to charge a user for creating a group, can I disable group creation for users who does not have enough points?

    Yes. You can set a negative value for either "Creating Group" or "Joining Group" which will restrict a user from creating or joining any group unless they have enough points without going minus on their account.

  • Can I use template tags in my posts or any widget?

    No. Template tags were created for myCRED log templates and widgets only. Using these template tags in for example in your post titles can cause some serious rendering issues with your log.

  • When transferring points, I do not see a pop-up window but if I reload the page, the points have been transferred. Is this a bug?

    No. If you do not get any pop-up messages when you transfer, you are using a pop-up blocker and should either allow the website to use pop-ups or disable it.